Shipping policy
Shipping Policy
Order Processing
At Walden Glove, every order is handled with care and attention to detail. Most in-stock products ship within 1-3 business days of purchase. Orders are processed Monday through Friday, excluding holidays.
Once your order has been packed and shipped, you will receive a shipping confirmation email with tracking information.
Break-In Services
For gloves sent to Walden Glove for break-in, reshaping, or repair services, turnaround times begin when your glove is physically received at our workshop.
Standard Service
Our standard break-in service is typically completed within 7-10 business days of receipt.
Express Service
Express break-in services are typically completed within 3-5 business days of receipt and are prioritized ahead of standard service orders.
Turnaround times may vary during periods of high demand, holidays, or special promotions. If any significant delays occur, we will communicate updates directly.
Domestic Shipping
We currently ship throughout the United States using trusted carriers including USPS and UPS.
Shipping transit times vary by destination and selected service level. Delivery estimates provided by carriers are not guaranteed and may be affected by weather, carrier delays, or other circumstances outside of our control.
International Shipping
International shipping is available to select countries.
Customers are responsible for any applicable duties, taxes, customs fees, or import charges imposed by their local government. Walden Glove is not responsible for delays caused by customs processing.
Shipping Your Glove to Walden Glove
Customers are responsible for shipping their glove to our workshop unless otherwise arranged.
We recommend using a tracked and insured shipping service. Walden Glove is not responsible for packages lost or damaged while in transit to our facility.
Please include your order number and contact information inside the package whenever possible.
Ship gloves to:
Walden Glove
21 Cape Victoria
Aliso Viejo, CA 92656
Lost, Delayed, or Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery and retain all packaging materials.
Once a package has been accepted by the shipping carrier, Walden Glove cannot guarantee carrier performance. However, we will assist customers in filing claims and locating delayed shipments whenever possible.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges before reshipment.
Questions
If you have any questions regarding shipping, turnaround times, or an existing order, please contact us through our website or by email. We are always happy to help and provide updates on your glove's progress.
A small suggestion: for a premium service business like Walden Glove, adding a "Glove Received" and "Glove Completed" email notification system is a strong customer-service upgrade. Many break-in customers care more about status updates than the actual turnaround time. This would pair nicely with the policy above and help reduce support emails.